Cancellation Policy
If a customer cancels a confirmed booking, the following cancellation fees apply:

1. Cancellations made at least 72 hours before the scheduled shoot: No cancellation fee will be charged.

2. Made within 72 hours of the scheduled shoot or in case of no-shows: A cancellation fee of 100% of the total fee will be charged. This fee is non-refundable.

3. Same-day cancellations due to no-show or lateness exceeding 60 minutes are treated as non-refundable.

No cancellation fees will apply under the following conditions:

1. Sudden severe weather or natural disasters (determined by the Photographer’s judgment)

2. Photographer is unavailable and no substitute can be arranged

Rescheduling Policy
Customers may reschedule a confirmed booking under the following conditions:

1. Rescheduling is subject to the Photographer’s availability and consent

2. The new shoot date must take place within 180 days from the original booking date

Rescheduling fees:

1. Rescheduling on the day of the shoot: Treated as a cancellation (see Section 1.b)

2. Rescheduling made within 72 hours of the scheduled shoot: 50% of the total fee

3. Rescheduling at least 72 hours before the scheduled shoot: Free

No rescheduling fees apply when:

1. The shoot must be rescheduled due to inclement weather

2. The Photographer is unable to perform and a replacement must be arranged

Important Notes:
If a customer submits multiple rescheduling requests, or fails to confirm a new date within 3 days of the original rescheduling request, the platform reserves the right to cancel the booking and apply the applicable cancellation fee.